Privacy Policy

Last updated: June 19, 2025

This Privacy Policy applies to the website Heavenglamping (hereinafter – “the Website”), operated by SIA “Glamphouse”, registration number 50203301081, legal address Dienvidkurzemes nov., Nīcas pag., Grīnvalti, “Lāči”, Latvija, LV-3473, (hereinafter – “We”, “Our”, “Company”). We are committed to protecting your personal data and explaining how it is processed.

1. What information do we collect

When you make a booking or contact us through the Website, we may collect the following information:

• Name and surname
• Email address
• Phone number
• Billing and shipping address
• Booking and order details
• IP address and browser information (via cookies and Google Analytics)

2. Why we collect your data

We process your personal data in order to:

• Handle glamping tent reservations
• Communicate with you regarding your bookings
• Improve our services and Website performance (via Google Analytics)
• Fulfill legal and accounting obligations

3. Cookies

We use cookies to ensure Website functionality and analyze visitor behavior. Cookies help us to:

• Remember user preferences (e.g., language, cart content)
• Collect visit statistics (via Google Analytics)

You may disable cookies in your browser settings if you wish to opt out.

4. Data retention period

We retain personal data only as long as necessary for the purposes mentioned above, or as required by applicable laws (e.g., up to 10 years for accounting).

5. Sharing of data

We may share your data with the following parties only:

• Payment processors (e.g., bank, payment platforms)
• Accounting and legal service providers
• Google LLC (for analytics – with IP anonymization)

We never sell or share your data without legal basis.

6. Your rights

You have the right to:

• Access your data
• Request correction or deletion
• Restrict processing
• Object to processing (e.g., for marketing)
• Withdraw consent (if processing is based on consent)
• File a complaint with the Data State Inspectorate (www.dvi.gov.lv)

7. Contact

For questions or requests regarding your personal data, please contact:

SIA “Glamphouse”
Email: info@heavenglamping.lv
Phone: +371 20767988